Refund policy

At MapleVista, we want customers to feel confident when shopping with us. If you are not satisfied with your purchase, we offer free returns and refunds within 30 days, subject to the terms outlined below.

30-Day Return Period

Customers may request a return within 30 days of receiving their order. To qualify for a return, the item should generally be in the same condition in which it was received, with all included components and accessories where applicable.

We recommend retaining the original packaging until you have inspected your order and confirmed that you are satisfied with your purchase.

Free Returns

Eligible returns made within our 30-day return period are provided free of charge. Customers should contact our support team before sending an item back so that we can provide the appropriate return instructions.

Please do not send products to our business address without first receiving return instructions from our customer service team. The designated return destination may differ depending on the product or fulfillment location.

Starting a Return

To request a return, contact:

Email: support@MapleVista.space
Telephone: (877) 983-1817

Please provide your order number, the email address associated with the purchase, the item you would like to return, and a brief explanation of the reason for the return.

Once your request has been reviewed, we will provide instructions regarding the next steps.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as reasonably possible.

Providing photographs of the item and packaging may help us evaluate the issue and resolve your request more efficiently.

Depending on the circumstances, we may provide a replacement, refund, or another appropriate solution at no additional cost.

Refunds

Once an eligible return has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will generally be issued to the original payment method used for the purchase. The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are not applicable to standard orders because MapleVista provides free worldwide shipping.

Exchanges

If you wish to obtain a different product, size, style, or variation, please contact our customer service team. Depending on product availability and the circumstances of your request, we will advise you of the most appropriate solution.

Non-Returnable Items

Certain items may not qualify for return when they have been materially altered, intentionally damaged after delivery, or returned with essential components missing. Any limitations permitted by applicable law will be communicated during the return process.

Nothing in this policy is intended to limit rights that customers may have under applicable consumer protection laws.