Shipping policy
At MapleVista, we aim to provide a simple and convenient delivery experience for customers around the world.
Free Worldwide Shipping
We offer free standard shipping worldwide on eligible orders placed through MapleVista.space.
Customers are not charged a standard shipping fee at checkout unless a different optional delivery service is specifically selected or disclosed.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
Delivery times are estimates rather than guaranteed arrival dates unless expressly stated otherwise.
Actual delivery times can vary depending on the destination, carrier operations, customs procedures, local postal services, holidays, severe weather, transportation disruptions, and other circumstances outside our reasonable control.
Order Processing
Orders must be processed and prepared before shipment. Processing may include payment verification, order confirmation, preparation, packaging, and transfer to the applicable carrier or fulfillment partner.
Once available, shipment or tracking information may be provided electronically.
Tracking
Where tracking is available, customers may receive tracking information after their order has been dispatched.
Tracking systems can occasionally take additional time to display the first update after a shipping label has been created or the parcel has entered the carrier's network.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your delivery address, contact support@MapleVista.space as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
International Orders
Because MapleVista offers worldwide shipping, international orders may be subject to customs inspections, import requirements, taxes, duties, or other charges imposed by the destination jurisdiction.
Where such charges apply and are not expressly included during checkout, they may remain the responsibility of the recipient, subject to applicable law.
Delayed Orders
If your order has not arrived within the expected timeframe, please contact our customer support team. We will review available tracking and order information and assist with the next appropriate steps.
Lost or Damaged Packages
If you believe that your shipment has been lost or if it arrives damaged, please contact us with your order details. We may request photographs or other information to help investigate and resolve the issue.
Shipping Support
For shipping questions, contact:
Email: support@MapleVista.space
Telephone: (877) 983-1817